| When will my hosting account expire? |
The expiration date of your hosting plan can be seen on the first line of the Account Usage table, which is on the left side of the Control Panel.
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| Where can I check my account services? What resources are used and what are still available? |
There is an Account Usage table in your Control Panel (look on the left side). It shows a brief summary of the resources used.
For example: You need to know how much traffic you have left for the current month? Just take a brief look at the Account Usage table and you will see the amount of traffic you have used until the present moment displayed in the Used column and the amount of traffic left in the Free column.
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| Do you keep the account after it expires ? |
We keep the hosting account and the data inside for 60 days after the expiration period. During those 60 days you can renew the account and have the service restored. After 60 days the account is deleted from our system.
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| How can I renew my hosting plan? |
You can renew your hosting plan from the Renew Plan section of the Control Panel menu. Just complete the steps using the Next and Back navigational buttons. Your hosting plan will be renewed right after the payment process is completed successfully. If you don't see the "Renew plan" link, please contact our Support Staff for assistance.
If a problem occurs during the renewal process contact the Sales Department by opening a ticket, click on the Home link and then on Open New Ticket . Make sure to select the Sales/billing issues tab so the ticket can go straight to our Sales Department.
Note: If you have ordered any additional services in the past you will see a list of all upgrade services below your hosting plan description. In case you want to renew the additional services as well you must mark the checkboxes next to them.
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| Can I change my hosting plan? |
You can upgrade your web hosting plan at any time from the Change plan section of the Control Panel. The link is located on the left Upgrades menu. There is no option there to "downgrade" your account. If you want to switch your account to a cheaper web hosting plan, you have to contact our Support Staff.
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